Yes. The recent pandemic has made us realise the importance of offering flexible working options to all our staff. This means a mix of remote and in-office work schedules. Downs has implemented and embraced flexible working and has helped set up home working solutions at no cost to staff. This set up not only keeps our staff and clients safe, but also allows staff to take care of their personal needs and responsibilities without fear of losing their job. Our staff have provided feedback during their appraisals that this shift to flexible working has allowed them to improve their work-life balance.